Our Terms and Conditions of Use
Be Held welcomes you. Our intention is always to be able to fulfil your order in as timely and satisfactory a manner as possible.
These Terms and Conditions govern the contents and use of our company website (www.beheld.com, also the ‘Site’) and set out the Terms and Conditions on which we supply the products available on the Website (the ‘Products’). These Terms and Conditions shall apply to all sales of the products by us via the Website and shall supersede any other terms or conditions contained or referred to elsewhere or implied by trade, custom, practice or course of dealing unless specifically agreed to in writing by Us. Please read these Terms and Conditions carefully before using the Website and before ordering any Products through the Website. By using the Website and/or ordering the Product you signify that you have read, understand and agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions then you may not use the Site.
Be Held creates personalised books based on a child’s name, town and appearance. Each Be Held book is a unique one-off and made specifically to order. This site is owned and operated by Be Held Ltd (‘we’, ‘us’). If you would like to contact us about anything regarding our Website, products or for other reasons, please contact us via email at hello@BeHeld.com
Please note that we may modify these terms and any other notices on the Website (including the Privacy Notices) without the consent of any other person. All changes will be effective when posted on the Website and you will be bound by any new terms when you visit the Website, thus you should review them periodically. If you do not agree to these terms (including any amendments) you must not use the Website. If any modification is unacceptable to you, you shall cease using the Website. If you do not cease using the Site you will be deemed to have accepted the change.
‘Order’ means your order for a Product from the Website
‘Buyer’ means you as the person placing the Order and named on the Order
‘Contract’ means the Order and Order Confirmation
‘Faulty’ means containing a fault or defect, imperfect or defective
‘Price’ means the price together with postage and packing costs and any applicable taxes in force at the time of the Order (excluding any taxes and duties for which the Buyer is responsible under the ‘Pricing and Payment’ section of these Terms and Conditions), subject to any promotional offer or discount or discount Codes then applicable.
‘Terms and Conditions’ means the standard terms and conditions of business set out in this document.
Accessing the site and usage
You may not use the Site in any improper or unlawful manner or in breach of any legislation or license that applies to you. You agree to comply with all reasonable instructions that we may give you from time to time regarding use of the Site.
Upon placing your order, you acknowledge that we may review your order, and the Content it contains, for adherence to our guidelines and compliance with these Terms and Conditions and that We may refuse to process an order where we believe that the Content is in breach of these Terms and Conditions and our guidelines.
Property rights and rights of use
All intellectual property rights (meaning patents, registered and unregistered trademarks and service marks, domain names, registered designs and design rights, copyrights, database rights and moral rights and rights in computer programmes) in and to the Site and all content and materials contained in the Site (‘Site Content’) are owned by and shall remain owned by Us or Our licensors. Site Content may only be used by you for your personal purpose of buying our Products and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted or sold in any form or by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any Site Content.
Orders and Specifications
To place an Order you will need to follow the order procedure set out on the Site. Details of the Price payable in respect of any Product and the procedure for payment are displayed on the Site.
All Products are offered for sale subject to availability and subject to Our acceptance of your order.
We reserve the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by Us until we have confirmed it unconditionally in the Order Confirmation.
The Order Confirmation will contain details of your Order, the Price and an estimate of the delivery time for the Order. It is your responsibility to contact Us and notify Us of any error or mistake with the Order as soon as reasonably practicable. Failure to do so may lead to the incorrect Order being sent out to you. Any times or dates stated for delivery are estimates only. We will make reasonable efforts to deliver goods within the time specified, but we do not accept liability for any failure to deliver within that time.
We endeavour to display and describe as accurately as possible the printed colours on the Products which appear on Our Site, but We cannot undertake to give any assurance that the colours supplied will exactly match those displayed on your monitor or mobile telephone.
We may revise, discontinue or modify products or services at any time without prior notice to you and products may become unavailable without notice. We shall have no liability of any kind if any product or service is not available.
Pricing and Payment
While we make every effort to ensure that information on the Website is accurate, this cannot be guaranteed. Therefore, despite Our best efforts, some of the Products listed on the Site may be incorrectly priced or may increase in price between your order and Our acceptance of Your order. Prices displayed on our Website and availability may change without prior notice. We may change the price of any Product before you place an order.
We will normally confirm prices as part of the dispatch procedures so that, where a Product’s correct price is less than the stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on the Site, We will normally, at our own sole discretion, either contact you for instructions or reject your order and notify you of such rejection so that you can then re-order at the correct price if you wish.
If you are ordering from outside of the UK, certain orders may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges as well as costs for customs clearance, etc. must be borne by you as the importer of the goods. You should note that customs policies and practices may vary widely from country to country. We recommend that you contact your local customs office for further information.
Payment must be made through our payment gateway providers at the time of placing your Order which is accepted by Us. Payment in full will be taken at this time and the Contract will be in force. You will be required to submit your payment details to the relevant third-party payment gateway provider and you may also be required to accept additional terms and conditions in relation to the use of that service. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third-party payment providers.
You undertake that all of the details which you provide to Us for the purposes of your Order and its delivery will be correct and that the chosen method of payment is Your property and that sufficient funds or credit facilities are available to cover the full cost of the Order.
Delivery and Acceptance
The place for the delivery of your Products will be as shown on the Order and the normal method of delivery (unless specifically agreed otherwise) shall be a tracked service, the delivery timeframe of which will be estimated through the checkout procedure.
If you have ordered more than one Product, We reserve the right to make delivery of your Order by instalments. If the Order is to be delivered in instalments, each delivery will constitute a separate contract.
We will endeavour to process your Order and manufacture your Product within the time period stated for each item. However manufacturing times may vary and any times quoted for the delivery of goods are indicative only. Time for delivery shall not be of the essence of these Terms and Conditions and We will not be liable for any loss or expenses which You may sustain as a result of any delay in the delivery of your Order.
If you select a signed shipping or delivery option, you must inspect them for any defects or nonconformity when you receive the Product/s before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition.
If you can see any sign of damage to the parcel/s please sign as damaged otherwise we cannot refund or replace the item.
You must be available to accept delivery on the delivery date as the courier will only attempt redelivery up to 2 times and then the delivery will be returned back to Us at your cost. If delivery is refused or returned due to a faulty address, you will be charged a return fee.
If you wrongfully fail to take delivery of the Order then We shall be under no obligation to refund the price.
Risk and Property
Risk or damage or loss of Your Order will pass to You upon delivery to the agreed address. Notwithstanding delivery and passing of the risk in the Order, property in the Order will not pass from Us to You until We have received full payment of the Price and all other sums which are due, owing or payable by You to Us in respect of the Order or any other Order between You and Us.
While we make reasonable attempts to exclude viruses, worms, Trojans and other malicious or destructive computer code from the Website and its contents, we cannot guarantee such exclusion. We give no assurance (whether express or implied), assume no obligation and accept no liability in relation to these matters. You are strongly recommended to take all appropriate safeguards before using the Website or downloading any information or content from it.
Competitions and Prize Draws
The Website may from time to time contain or offer competitions or other promotions, which may be governed by additional terms (‘Additional Terms’). Additional Terms may contain eligibility requirements and will feature on the Website alongside the relevant competition, prize draw or promotion. It is your responsibility to read those Additional Terms to determine whether your participation, registration or entry will be valid and to determine the requirements upon you in connection with the competition, prize draw or promotion. Unless expressly stated otherwise, all competitions, prize draws and promotions shall be governed by the laws of England, and the English courts shall have exclusive jurisdiction.
Returns, refunds and rights of cancellation
It is important to note that Be Held books are individually printed to your own specifications and each product is therefore unique and non-returnable. You shall therefore have the right to cancel an Order only under the following circumstances:
(a) If We have failed to deliver the Order within 30 days after the date you placed the Order.
(b) In the case of Faulty Products at the earliest opportunity after you have discovered that the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product).
If an Order is cancelled under the conditions in (a) or (b) above, We shall be responsible for all sums paid (including initial and redelivery charges (if any) in respect of the Order in question.
The notice of your wish to cancel must be made via email to hello@BeHeld.com
For the avoidance of doubt, save in respect of Faulty or defective Products, nothing in these Terms and Conditions shall give you rights of cancellation in regard to the Products, which, by their nature, have been made to your personalised specifications.
Please note that you must return any Product to Us in its original packaging (which You should retain for this purpose).
Nothing in this clause affects your statutory rights.
Amending your order once placed
Under certain circumstances, changes to an order may be possible during office hours on the same day on which an order is placed, and before the process of printing an order has begun. Any requested changes must be submitted to hello@BeHeld.com
It is your responsibility to contact Us and notify Us of any error or mistake with the Order as soon as reasonably practicable. Failure to do so may lead to the incorrect Order being sent out to you. Any times or dates stated for delivery are estimates only.
Disclaimers and limitation of liability
While we endeavour to ensure that the information contained on the Site (‘Site Content’) is correct and error-free, we do not warrant the accuracy and completeness of the Site Content. We may make changes to the Site Content, or to any products, prices or fees described in it, at any time without notice. The Site Content may be out of date, and we make no commitment to update such material.
We will exercise all reasonable skill and care in providing the Site. Some Site Content may be provided by third parties and we do not guarantee or accept any responsibility for the accuracy, completeness, currency or reliability of any such Site Content.
Therefore, except as expressly provided in these Terms and Conditions, the Site and all Site Content provided through it are provided on an “as is” basis without representation or warranty of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all other conditions, representations, statements and warranties (including, but not limited to, any implied warranty of the fitness for a particular purpose of the Site or Site Content or that your use of the Site or Site Content will not infringe the rights of any third party).
We do not warrant that the Site, any Site Content and any function of the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations that the Site and the Site Content will meet your requirements nor do we make any warranty or representations regarding the use or the results of the use of any Site Content in terms of their completeness, accuracy, currency, reliability, or otherwise. We will not be held responsible for the security of the Site or for any disruption of the Site however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
We warrant to you that any Product purchased from us via the Site is of satisfactory quality and reasonably fit for the purposes for which products of the same kind are commonly supplied. To the fullest extent permissible pursuant to applicable law, we disclaim all other conditions, representations, statements and warranties, either express or implied.
Our liability for losses you suffer as a result of us breaching this Contract is strictly limited to the net purchase price of the Product you purchased (excluding taxes and delivery costs).
Nothing in these Terms and Conditions shall exclude or limit our liability for: death or personal injury caused by our negligence; or any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you; or any liability which cannot be excluded or limited under applicable law.
You expressly agree that your use of and browsing of the Site and the use of Site Content are at your own risk.
Subject to the above, you agree that we shall not be liable for: (a) any direct loss, claim or damage; (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind that are not directly associated with the incident that caused your claim; or (c) any loss of profit or loss of savings or loss or corruption of data (in each case whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Site or the Site Content; (ii) these Terms and Conditions (iii) the Products (iv) any failure or delay in the use of any component of the Site, the Site Content or any service including, without limitation, any unavailability of the Site, the Site Content or the services irrespective of the duration of any period of unavailability; (v) any use of or reliance upon any Site Content or any other information, material, software, products, services and related graphics obtained through the Site, in all cases even if we have been forewarned of the possibility of such loss or damage.
We shall not be liable for any loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions by reason of any event or circumstance outside Our reasonable control, including, but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action, global pandemic, national lockdown or Act of God.
Laws applicable in your country of residence may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect your computer equipment or any other property when using or browsing the Site. The downloading or other acquisition of any Site Content through the Site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such Site Content.
Copyright and Trademarks
All titles, books and products purchased from Us or the Site are protected by copyright. The copyright lies with Us only. Without written permission, their contents may not be reproduced or used in any form, in whole or in part. The legal limits of copyright, especially for self-use and citation under certain condition are reserved.
All related elements ™ and copyright ©️ Be Held Ltd, 2021. All rights reserved. No part of our publications may be reproduced, stored in a retrieval system, or transmitted in any form or by any other means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner.
BE Books™ series. BE Books™ storytelling structural devices and all related elements including text and illustration™ and copyright ©️ Be Held Ltd, 2021. All rights reserved. These include, amongst other devices, the BE Books™ ‘Storytelling Progress Scale’, BE Books™ ‘Fantasy to Real World Transition’ and BE Books™ ‘Real World Reprise’.
Our books are works of fiction. Names, characters, businesses, places, events and incidents are either the product of the author’s imagination or used in a fictitious manner. Any resemblance to actual persons or animals, living or dead, or actual events, companies or organisations is purely coincidental. (Apart from the child whose personalised book it is.)
Unsolicited Ideas and Materials
All customers and visitors to our the Be Held Website agrees that they are not entitled to any refund in exchange for ideas, especially because of the possibility that we are already developing such ideas ourselves. If you send us Unsolicited Materials, you understand and agree that the following terms will apply, notwithstanding any cover letter or other terms that accompany them. Be Held has no obligation to review any Unsolicited Materials, nor to keep any Unsolicited Materials confidential. Be Held will own, and therefore reserve the right to use and redistribute Unsolicited Materials for any purpose without restriction and free of any obligation to acknowledge or compensate you.
We may remove the Site or cease the provision of any of the services available through the Site at any time in our sole discretion for any reason whatsoever.
We may terminate your access to the Site for any reason in our sole discretion at any time with or without notice.
Data Protection and Privacy
Governing Law and Jurisdiction
Your use of the Website and the operation of these terms shall be governed in accordance with the laws of England. The English courts shall have the exclusive jurisdiction over any dispute arising out of your use of the Website except that we may take action in any jurisdiction to protect our intellectual property rights or to recover any amount owed to us.
Those who choose to access the Website from locations that are outside the United Kingdom do so on their own initiative and are responsible for compliance with English laws.
If you have any queries about the Website please contact us at hello@BeHeld.com
The Website is operated by Be Held Limited for our Company.